Recently, I commented on a Timeline entry of a colleague because I needed more information. My colleague wrote the original entry, so she got an email notification. When she replied in a new comment in the thread, she did not @ mention me, so I never knew that she responded and just happened to see her response a week after the fact.
I'd like to see our Timeline thread notifications' behavior mirror Slack, where a user gets notified of each comment that occurs after they post in a thread, regardless of whether they are @ mentioned or not.
Need email notification for Timeline comments for any thread I've commented on, regardless of @ mention
None
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Hello Everyone!
Happy to announce that your request has been considered and included as part of v6.8 release(Nov). Users will now receive notifications for the following timeline activity events:
You can find the relevant information in our v6.8 Release Notes.
This feature is only implemented in NXT version.
Thanks for posting!
Gotcha@spencer_engel I’ve kicked this back to no status for now.
This is on the roadmap and we will try to implement this in Q3.
Curious if anyone has found a valid workaround for this. I tend to miss additional commentary left by other users in our account who are not familiar with this limitation. This can be especially frustrating during at-risk customer situations that should be documented in Gainsight and require timely responses.