Need ability to track time in success plan objectives and CTA's
None
I would like my CSM's to be able to log the amount of time, in minutes, it takes them to perform their various actions associated with CTA's and objectives. I can do this in activities but an activity is not as powerful as a CTA. OR the other option is to allow my CSM's to link activities to CTA's! This way we could easily run a report on the amount of man hours it took to achieve a CTA/Milestone in the success plan.
CSM programs must be able to show their value to an organization as it relates to expense margins. This type of measurement would GREATLY help in this effort.
CSM programs must be able to show their value to an organization as it relates to expense margins. This type of measurement would GREATLY help in this effort.
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Are there any updates on this? My director is asking about being able to report on time spent on each client for determining bandwidth of each CSM and this would definitely help us with that.
Hi@kleasure : Would creating a custom field where users can enter the time they spent on the CTA work for you?