I would like my CSM's to be able to log the amount of time, in minutes, it takes them to perform their various actions associated with CTA's and objectives. I can do this in activities but an activity is not as powerful as a CTA. OR the other option is to allow my CSM's to link activities to CTA's! This way we could easily run a report on the amount of man hours it took to achieve a CTA/Milestone in the success plan.
CSM programs must be able to show their value to an organization as it relates to expense margins. This type of measurement would GREATLY help in this effort.