I would like to request the Email Validator tool specifically be built into Customer Success focus areas of Gainsight as this is a contact management task that could easily be resolved by the account owners without the need for an additional ticket to Gainsight Admins to go in to administration > Email Configuration > Email Validator.
We are utilizing Journey Orchestrator heavily for the automation for many core components of our customer communication and we do find we are frequently encountering issues with customers being on the bounce list and not receiving these communications in the timeframe we’ve determined is appropriate for that particular communication.
This could allow for a workflow like utilizing a CTA when an email bounces to alert the account owner for quicker resolution time.
We were able to expose Email Validator to CSM’s in NXT however, it would be useful to unblock emails at the domain level.
Hello@vmoore @caffeinatedadmin
We are enhancing email validator , we are exposing this list for each tenant and providing ability to unblock is something not yet confirmed, I will keep you posted about unblock capability.