Load to Gainsight Objects
None
Why is it that I can use the Rules Engine to update any Salesforce object [i]except the Gainsight ones?
It's OK for me to use a rule to change an Opportunity, but not to load to the Gainsight survey table?
All objects are created equal! Cast your vote for the freedom to load! 🙂
It's OK for me to use a rule to change an Opportunity, but not to load to the Gainsight survey table?
All objects are created equal! Cast your vote for the freedom to load! 🙂
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for us it would be very helpful to add data to the Gainsight Objekt (NPS Survey Responses) by bionic rules.
We collect NPS data in our tool (not in Gainsight) and it is to much manuel effort to transform the data in Excel (every time) and upload it afterwords.
I hope that Gainsight will find a way to make this happen.
Best,
Christian
is there any update to this post?
Will it be possible to add, update NPS data at the Gainsight objects in Salesforce?
Or will it be possible to sync NPS data between NPS 1.0 or NPS 2.0?
Or is NPS 1.0 totally useless if I have to update the data with rules frequently?
I hope someone of you can fix this confusion in my head :)
Best,
Christian
https://support.gainsight.com/Surveys/Surveys_2.0/Migrating_Surveys_1.0_to_2.0
https://support.gainsight.com/Surveys/Surveys_2.0/Migrate_External_NPS_Responses_from_Survey_1.0_to_NPS_2.0
Thanks for Posting!
Please correct if I'm wrong, but believe its still not possible to load to NPS table through GS rules as the original post asks for?
Any updates on timeline for this?
Thanks,
However, I know there is a lot that go into our backend side of our NPS/survey modules and it will be difficult to get everything to line up with an external survey.
Creating specific surveys, participants, contacts, etc to name a few.
Perhaps a more of a lite version would be good. Where we can just load NPS response, particpent name, and maybe comment in an automated fasion to a standard/bucket survey labeld as external.
This idea has been marked as implemented, but I’m not sure that it is. i.e. Rules Engine still doesn’t allow for writing to Call to Action or CSTasks. Is there an update on this that maybe I missed?
This idea has been marked as implemented, but I’m not sure that it is. i.e. Rules Engine still doesn’t allow for writing to Call to Action or CSTasks. Is there an update on this that maybe I missed?
Success plans we have it in our near term road-map and CTA would take time. Thanks!!
I agree@pele , it would be incredibly helpful to load to CSTasks object. I would like to be able to load to Timeline as well. I would love a way to load historical data to these objects, especially timeline.