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Improve Gmail Plugin Login

  • 22 May 2020
  • 1 reply

It would be great to be able to log in to the Gmail Plugin without being logged into Gainsight in another tab.


I noticed that if I am not logged into Gainsight already, the login to the Gmail Plugin crashes.


As you have to log into your Gainsight account in the plugin, it doesn’t make sense that you should have to be already logged into Gainsight in another tab.


It would be great to not have this dependency for the login.

1 reply

Yes! We’re having this same issue in our organization. For us, it seems to be tied to single sign-on timeout -- we timeout every day and our CSMs have to constantly log in in the correct order to get the plug-in to work.

Help indicates that there’s a 24 hour idle timeout, but that’s not what I’m showing here (as I’m in Gainsight from 8am-5pm every day, so I should only time out once every 30 days).