Customer 360 Widget - Show Comments
CS 360 Company & Relationships
I would like to have the Comments field from the Customer 360 page display in the Gainsight 360 Widget on the Account Page. This field offers an important, quick summary of Customer situation and is valuable when reviewing Accounts in Salesforce.
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1. I vote for this update, to control the widget size so that the comments are seen quickly without scrolling.
2. Option: Add comment section to the top of the widget ? Not sure that will show well.
3. Option: We tried changing the size of the Gainsight section, but that just left more space below the widget. Perhaps allowing some configuration on the size of the widget (height and width)
As a workaround, is there some customization we (SFDC Admin) could make to the GS widget in SFDC ?
We will are planning on providing an ability to create your own summary widgets that could then be added to the summary sections. While we do this we would be re-design the summary widget. We will address the comments visibility issue as part of the re-design.