Displaying a Date/Time Field within CTA Additional Info
None
We have a field that is used to keep track of the date/time of when a EBR will take place. This is on the Call to Action Object and within SFDC shows the full date/time.
However, on the CTA Additional Info portion, it only shows the Date and not the full Date/Time. When a CSM edits the field from the CTA the calenar pop-up is available but no time is required. Is there a way to configure the Call to Action to display Date/Time field in the additional info?
However, on the CTA Additional Info portion, it only shows the Date and not the full Date/Time. When a CSM edits the field from the CTA the calenar pop-up is available but no time is required. Is there a way to configure the Call to Action to display Date/Time field in the additional info?
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This was the resulting view from the CTA:
It's displaying the Epoch time - which most humans aren't going to understand let alone use.
I feel like there is a display limitation with using Date/Time or Time fields on the CTA from within Gainsight as Date/Time and Time fields display as they were recorded (i.e. correctly) on the Salesforce side.
Even we are facing the same issue in CTAs where time is not showing up but the same I can see in SFDC under Call to Action object.
Can you please work with the product team to get it prioritized.
+1 on this! There definitely appears to be several issues around DateTime data types in CTAs that need to be looked at. E.g. the Closed Date for us shows the wrong Date/Time in rules engine, and doesn’t show the time at all on the CTA.
+1 on this! There definitely appears to be several issues around DateTime data types in CTAs that need to be looked at. E.g. the Closed Date for us shows the wrong Date/Time in rules engine, and doesn’t show the time at all on the CTA.