CCed CSMs from Journey Orchestrator / Outreaches & Programs
None
Ability to CCed CSMs from Outreaches or Programs.
There is an ability send a copy, someting like BCC, but not CCed at the moment.
Use case: CSMs to be able to fillow up on Outreaches and pick up the conversation.
There is an ability send a copy, someting like BCC, but not CCed at the moment.
Use case: CSMs to be able to fillow up on Outreaches and pick up the conversation.
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When you configure the mailing in the program, when mapping the template and its tokens, there is a button on the right hand side that allows you to include up to 3 recipients on copy.
has true CCing been released? checking in on this.