CCed CSMs from Journey Orchestrator / Outreaches & Programs

Related products: None

Ability to CCed CSMs from Outreaches or Programs.





There is an ability send a copy, someting like BCC, but not CCed at the moment.





Use case: CSMs to be able to fillow up on Outreaches and pick up the conversation.



Hi Aleksandar





When you configure the mailing in the program, when mapping the template and its tokens, there is a button on the right hand side that allows you to include up to 3 recipients on copy.




But it isn't a CC or even a true BCC




Yeah Diane, but it's a "copy" only.




We do most of our CSM-accounts JO mailing with the CSM name as the sender to improve open rates. I guess you are sending those on behalf of a corporate identity instead.




We are releasing in June the ability to do a true CC on JO programs. Would this meet the need?




@dan_ahrens Would that for July in Prod?




Will do. Thanks Dan and team!




@john_apple - that would be June in production.




has true CCing been released? checking in on this.