Hello Folks,
I came across a situation where customer needed a drop down which user can select which email he/she wants to use as a sender email from sending email from Timeline.
Is there any possibility of coming this near future?
When now we log any email type of activity the email will be sent via current logged in user but the use case customer wants to be able to use drop down list of email address from timeline itself (Those emails will be shared email addresses) and he can then send an email.
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.14 release. Gainsight now allows users to share Timeline activities as emails with the Share via Email option, which is available for all activity types on the Timeline page.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!