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Acknowledged

Alert/notification when Timeline logging stops working

  • 13 April 2020
  • 4 replies
  • 37 views

Can we make user know by giving an alert or email on that day if the Timeline Activity is not working.


4 replies

Userlevel 7

Can we make user know by giving an alert or email on that day if the Timeline Activity is not working.

Hi @Srikanth,

Please log a support ticket if you face any issue in emails not logging to Timeline. FYI - It takes few minutes for the email to show up in Timeline.

Hi @nitisha_rathi 

There are few cases when Email to timeline stops working because of some security issues(SPF Check failure or DKIM failure).

In the above cases, can we send a notification saying that Email To Timeline would not work so that they can reach out to us at earliest.

 

Thanks & Regards,

Srikanth

 

Userlevel 7

@Srikanth Thanks for sharing, we will look into it.

Userlevel 7

@Srikanth changed this to an enhancement request for better tracking purpose. 

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