I'm struggling with how the Gainsight NPS renders in Outlook. I really like the in-line response. but we also are asking a follow-on question and it's not obvious that the recipient should click on the highlighted number (see linked image). I've been told this is a known issue but has anyone found a good workaround?
How it looks in Outlook (Office365)
Net Promoter Survey issues with Outlook (Office 365)
+1
My 2 cents - it's very biasing to show color coded responses and is best practice to not do so. If you select the neutral in-line response, it is more obvious that each number is a clickable link.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.