42 Posts


3.3K Points

Fri, May 31, 2019 4:29 PM

Response from Customer

Why do URL parameters require encoding in Gainsight, and does it remove its function?

I ran into an issue today where I could not save a template due to several errors stating 'Named Entity Expected. Got none.' on all urls that had utm parameters appended (for example, website.com?src=welcome&type=email. I cannot save the email with &, it has to be & which I question whether or not the form would accurately capture the value of that parameter?

I have never worked with an email tool that requires encoding the ampersand when it's used as a url parameter string.