3 Posts

 • 

136 Points

Fri, Apr 12, 2019 8:28 PM

Solved

Trying to load Company Person, getting a blank dialog box (see below)

Trying to follow the document listed on the FAQ

https://support.gainsight.com/Rules_Engine/Admin_Guides/Load_to_Person_Model_using_Rules_Engine_Action_Types#Setup_Load_to_Company_Person_Action_Type

I am trying to create a rule to select a few contacts from SFDC and load it into Gainsight. The setup rule works just fine but when I go to the Setup Action click on + Action and

select "Load to Company Person" I get a beautiful dialog box something I have never seen before

It is completely blank but has an OK button on it. If I click OK it does not take me to the mapping box instead I get

I am missing the field mappings section of the screen. (See "Load to Customers" as an example below).

?