9 Posts

 • 

606 Points

Sat, Feb 9, 2019 7:52 PM

No Status

Support Team profile used instead of performing actions under GS Admin Profile

For better hygiene and auditing purposes, any changes made to an instance, even copying rules, should be labeled as completed by a Support agent, Admin on Demand, TAM, etc. Numerous times I have gone to check a rule and found that a copy was created. If the Support team created it, it was not subsequently deleted, leaving me with the task of hygiene when a reference is no longer (or wasn't) needed. I also look back and try to determine who configured something and have found myself thinking, "That's odd. I don't recall creating that."

There should be a way to log actions specifically taken by a Gainsight employee.