1 Post


940 Points

Wed, Aug 24, 2016 4:32 PM


Remove "Add Account" button in SFDC when Gainsight widget is enabled.

We have the Gainsight widget in SFDC enabled. This works great for the accounts that are in Gainsight but many of our SFDC accounts are not in Gainsight and are not supposed to be. But each of these accounts has a button on it, where the widget would be if they were in Gainsight, that lets the user add the account to Gainsight. This is causing issues to the point where we are now shutting down the Gainsight widget. Can we get the ability to disable or eliminate this button, so we can keep the widget for those accounts that are in Gainsight, yet not have everyone able to add any account they want?