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Mon, Aug 12, 2019 7:06 PM

Answered

Question of the Week: Can you use a wildcard in the Knowledge Bot Center?

This question came up last week and I wanted to share with the Community since I believe many of you may run into the same issue.

We observed a customer was having issues with launching Knowledge Bot Engagement Guides across multiple instances.

Example

They have an instance in the product that is *per client*

https://client1.app.abcompany.ai

https://client2.app.abcompany.ai

By using a wildcard (*) you are not able to get this to work.

Knowing that a wildcard does not work you can accomplish this with $autoresolve , this will take the current value from the url like client1/client2.

Example: https://$px-auto-resolve.app.abcompany.ai

Rules and limitations of using $px-auto-resolve

  • $px-auto-resolve is used when Gainsight PX customer has a dynamic part in the URL which he will not be able to predict while mapping a guide, or creating a KC.

  • Some Common use cases:

    • URL containing id which is different per user/account/any other entity in customer's application

  • When using $px-auto-resolve in URL field, the $px-auto-resolve placeholder will be replaced with the equivalent part of the current URL of the page that the user is in.

  • $px-auto-resolve placeholder is supported in the following URL sections:

    • Domain - Any part of the domain, delimited by '.', or the whole domain section.

    • Path - Any part of the path, delimited by '/', or the whole path section.

    • Query parameters (Search) - Any query parameter value, which is the right side of '=', or the whole query parameters section.

    • Hash - The whole hash section

  • We support multiple placeholders in URL.

  • $px-auto-resolve is currently applied in cross page guides (next step URL) and guides activation URLs in KC.

  • Not supported - $px-auto-resolve as part of an expression in a section of the URL. i.e: app-$px-auto-resolve.gainsight.com is not valid, and the placeholder will not be replaced.

  • When using $px-auto-resolve, not as a whole URL section, it can replace only 1 equivalent section part, as described in (4). In this case, the user needs to mention all the rest of the parts of the URL section. See examples.