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426 Points

Wed, Aug 14, 2019 6:18 PM

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[Posting on Behalf of Customer]- Calculation of True NPS ( C360 Widget) based on Response Date

Currently, The True NPS Score is calculated based on the date when the Survey was published date. This could create a confusion as there are certain times it pulls in Published date from a year ago which then gives the wrong results on the NPS rating for an Account. If the same is calculated based on the response date of the Participants( maybe the earliest response)- it might draw a clearer picture of the same.