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206 Points

Fri, Jul 12, 2019 3:24 PM

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Loading NPS data to the SFDC Survey Feedback Object

Hi All,

I am trying to create a rule to Load to SFDC object for my NPS surveys and am running into a roadblock - I'm hoping someone can help get around it.

I'm using Survey 2.0 and need to have each NPS survey response push data to the Survey Feedback object in SFDC. I have my rule set up to pull the NPS survey data and have included identifiers for the account and contact. I have my Load to SFDC actions set up for each question response, but when I run the rule I get the following error:

System.NullPointerException: Argument cannot be null. (JBCXM)

I've tried reconfiguring the rule in a number of different ways including doing insert or upsert, doing it one account at a time, one question at a time, etc. Every test I've run I get that same error. I've opened a support case for this but we still havent gotten it working. Has anyone experienced this or does someone know a way around it?