For orgs that opt-in to automatic upgrades, we pushed version 5.21 to your production environments on Dec. 11. You can see what's new in this release in this 6-min. video, and check out our release notes for more details!
- Social tagging in Timeline posts – Social tagging allows you to tag Gainsight users within Timeline posts using the '@' symbol and their name; email notifications for tags make it easy for teammates to know when their help or attention is needed for a customer.
- Easily make the switch to Survey 2.0 – This release provides a utility to support migration from Survey 1.0 to Survey 2.0, to save you time and effort switching to the latest and greatest Gainsight's Survey has to offer.
- Access Sally the AI bot directly in the Gainsight app – users can now query for customer information from any page in Gainsight using Sally the AI bot.
- New Scorecard Unified Fact Object enables easier reporting/editing of Account or Relationship scorecards – The Scorecard Unified Fact object greatly enhances the Scorecard Mass Edit report by allowing you to view and edit multiple Scorecards within a single Mass Edit report. This object is unique per entity; only one Unified Fact Object exists for all of the Account Scorecards and only one Unified Fact object exists for all of the Relationship Scorecards.
The next release will be on Jan. 22 for Production orgs, and Jan. 8 for Sandboxes.