1 Post

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260 Points

Sat, Mar 30, 2019 9:33 PM

Response from Customer

Email to Timeline from a group email address

In our CSM structure we have a group of CSMs who are responsible for a pool of accounts. They all have individual liceneses but they send their email from the pooled email not their individual emails. I know it is not currently supported without using another license for Gainsight, but was wondering if there is anything in the future about being able to support this with a lot of companies moving towards a pooled model. We actually have 3 pools which are divided by region.