Ability to enable chat with the client
As well as reaching out to the customer through an email, would be great to have the opportunity to initiate a 2 way chat between the CSM and the user of the tool. Similar to Intercom.
The chat would be initiated within the clients product that they are using and would be possible for them to open up a dialog with their CSM from within the tool.
Could use https://smooch.io/ SDK instead of building from scratch