Anything about the Gainsight community, guidelines and where to start, job openings/information, speaking opportunities, and generally connecting with other Gainsight users.
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Hello Gamechangers!For new visitors to the community, you might be wondering where should I get started? This article is for you! We want to help you connect with your peers and quickly find the resources that are most relevant for you. Join other Gainsight customers, like Splunk, Box, IBM, Visier, and Citrix, in community conversations! Community RegistrationIn order to post, comment, like or vote on feature requests in the community, you need to quickly register! We recommend registering with your work email address if possible. From the home page, click the Login button in the upper right and select Create account. Finding Your Peers and Content We want to help you connect with your peers and quickly find the resources that are most relevant for you. This community serves several different audiences, so read on for tips based on your particular role or interests. Product Managers / Designers / PX customersIf you’re using Gainsight PX, and you work in product design and management
Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat
Come one, come all! https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-o5luxmye-VObhrh_BrJU6yyKMmTLiawThis is completely community driven and is not owned, managed, or officially endorsed by Gainsight (though I know we have our supporters!) The Meetup group kicked off for the first time yesterday and there was unanimous support across the admin attendees to setup a Slack channel andd connect. If you’d like to hear about solutions, config issues, and a whole bunch of best practices talk between admins, this is the place. We’re working with Gainsight as well to see how we can collect our top Gainsight requests for making admin lives better.
Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and
Hello, and welcome to our community! Here are five tips which will help you have a great start: 1. Complete your profile informationEverybody likes to know who they are speaking to. By adding more information to your profile, you are more likely to receive better and quicker replies from other users.In order to complete your profile information, go to the "My Profile" page. On this page, you can: Upload a profile picture (did you know posts with a profile pic actually get 2x as many responses?!) Add some info in About me or add your Signature (a sentence which will be displayed at the bottom of all of your posts) Identify your location, primary role, company, etc. 2. Don't be afraid to askSometimes new users are afraid to start their own question or discussion, but there is no such thing as a dumb question! If you find a reply that’s too technical or complicated, don't hesitate to ask for clarification. We want to help! 3. Search before you start a new topicOften your question has
Hi Folks, I will be attempting Gainsight NXT Admin certification on 25th June. I have some Salesforce Background and I am a Salesforce Certified Advance Administrator and has been using Gainsight for a while now. I just wanted to know if there are any other study material/Test questions that I can go through apart from Admin Training for NXT and Study Guide ? Thank you in Advance for all your inputs! Best Regards, Ajit Shukla
Hello! My organization is mid-rollout for Gainsight and I am starting to plan forward for its ongoing operations. I am wondering if it makes sense to hire a full-time Gainsight admin. Those I've spoken to so far have indicated that it is common to have one admin fulfill both roles, especially for smaller organizations. In our case we would initially have an experienced SFDC admin picking up Gainsight. Does anyone have an opinion on what the workload is for ongoing operations? Or alternatively, at what number of users is it worth having the role separated out? Some variables to consider are: - Number of Gainsight users - Number of Salesforce users - Multiple geographic locations - Multiple functions - Eventually using automation in Gainsight, but limited automation initially I found this post regarding combining it w/ an SFDC role, but it did not address company size or user base: [url=https://community.gainsight.com/gainsight/topics/is-it-feasible-to-be-both-a-salesforce-admi
Our GameChanger Community is all about creating success for all Gainsight customers. Collectively we can inspire and push each other to new heights, learn and grow together, and connect from anywhere. We are ecstatic to announce the winners of The 2020 GameChanger Awards. The GameChanger Awards are designed to recognize and celebrate our customers who have achieved significant results using Gainsight to support their business strategy, customers, teammates, and partners. This blog contains more details about this year’s award winners, but we also wanted to recognize them right here in the Gainsight GameChanger Community! The Visionary 2020 Winner: Splunk Nominated by: Emily Ryan, Director, Success Management Strategy & Operations Congratulations, Splunk GameChangers! @darkknight @bcdewey @MeganRoss @kstewart1289 The Challenger 2020 Winner: ADP Nominated by: Edgar Ramirez Vilchez, Director of CS Ops and Wendy Erdely, Director, Client Success Congratulations, ADP
Hello Everyone, Here to announce another new category today! The Networking Category! This category will allow for the sharing of different opportunities between Gainsight users and hopefully help everyone out when they are in need of a fellow Gainsight user. Additionally this is a great place to introduce yourself and tell us a little about you so that everyone can be better acquainted! Let me know what you think of this new category or if you have any questions!
Hey, I am getting ready to take the Gainsight Admin exam and I was wondering if there were any other exam prep materials out there to study from besides the training videos/quizzes? Any sort of tips and ideas would be useful! Respectfully, Jose
Welcome to the Gainsight GameChanger Community! We’re still the same community you turn to for help, ideas, and knowledge sharing - now with a new look and more ways to celebrate you! The dictionary definition of a GameChanger is an event, idea, or procedure that affects a significant shift in the current manner of doing or thinking about something. Being a Gainsight customer by our definition means you are a GameChanger! The Gainsight GameChanger Community is all about creating success for all Gainsight customers. Collectively we can inspire and push each other to new heights, learn and grow together, and now connect more than ever. We hope you’ll get active by joining the conversation online, sharing your wins, and helping others change the game. How Have You Changed the Game? We’re also excited to announce the launch of our GameChanger VIP program for the Gainsight customers who have changed the game completely for their companies, achieving amazing success as a result
There's still time to nominate yourself or someone else you'd like to see speak at the Pulse conference in San Francisco, CA, in May, 2019! We've extended the deadline until Dec. 21, to give you a chance to be heard! Click [url=https://www.gainsight.com/pulse/2019/#speaker-nomination]here[/url] for more details and to nominate someone!
Hello friends happy Monday!Here’s the recap of the end of last year and what we already know.News & Product Updates Last week - Gainsight acquired the very Community platform we are on, the Amsterdam based company inSided in the line of fulfilling our vision of delivering a full Net Retention Platform, inSided, Gainsight CS and Gainsight PX and the synergies that union offers to scale our purpose of CS. Learn about the acquisition here. Quarterly Release Plan - Gainsight recently changed it’s Release cycle from 6 weeks to quarterly. New changes on Community - Some changes have been offered in the landing page experience like consolidating the top menu navigation and other UX items. Let us know what you think of them. Since I started in November, I’ve met with some of you f2f or right here on the Community that’s charged me about my role working alongside you building the present and future of Customer Success Recently Implemented Ideas from Community Note Templates for CSMs,
Gainsight’s Community uses ranks and badges to encourage participation and recognize member contributions. As you progress through the various levels of participation, you will receive a new rank and/or badge. Helping others on the Community can lead to some really cool prizes like Gainsight swag, gift cards, and other surprises! Ranks are awarded based on your all time participation, including starting new discussions, and adding comments or answers. When you earn a new rank, it is displayed next to your posts, on your profile, and other places where your name appears. Ranks are a quick way to convey your reputation to fellow Community members. By reaching new rank levels, or as a winner of our periodic contests, you have the chance to receive cool Gainsight swag, gift cards, and access to other unique Gainsight event opportunities! (We’ll be introducing badges soon, so stay tuned for more info!)RANKS (in order from bottom to top) Shoshin Welcome to the Gainsight Community! Thank y
Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just let us know your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //
Hello Community Members,The Community here at Gainsight is in for a new era of exciting change that will be led and driven by the newest member to the Gainsight Family and the Gainsight Community Anirban Dutta. While this post is to welcome @andutta to the Community, we’d also love if all new members write a quick introduction post as they join/sign up on Community. This is to embolden our Community Members to get to know each other. Spearheading this initiative here is a video that was recorded as a quick introduction by the New Community Manager: This is me signing off and handing over this platform/Community in the hands of Anirban Dutta. Thank you to all the wonderful members here who’ve made me feel warm and comfortable. I’m sure you all will do the same with Anirban, do stop by and tag him to say “Hi “
You may have noticed we’re piloting a new Community leaderboard and points system! This also means we’re working out some kinks and awaiting some upcoming features. (such as excluding community moderators from the board!) We weren’t able to bring over your points from our old Community platform, so we’re starting fresh as of this week. For now, everyone still has their same rank (Rookies, Champions, ACE, etc.), but eventually ranks will also be updated based on the new points system. What’s really cool about the new points system is that every Community member, regardless of when you joined, has an equal chance to get on the leaderboard each week! And, we’ll also have an “all time” leaderboard. Thanks for your patience while the leaderboard and points system are “under construction”!
We have just signed up with Gainsight and I am the designated admin. We have also only recently implemented Salesforce (only Opportunities) for our Sales team, however our Salesforce admin has left. I'm considering stepping into the breach and taking on Salesforce admin as well. I have no experience of Salesforce. Would it be too much to take on admin for both? What kind of time does it take to get a decent grasp of Salesforce (and what are the best training resources to do so). Really appreciate any feedback. Thank you!
Hi Everyone!I’ve been working in Customer Success and Product Advisory for a while and I’m looking to see if you the community brain could help me with the following items:An example template QBR/EBR agenda / slide presentation An example template for Customer Journey (either the process or a created one) A Discord or slack community chat server to connect with other CSM professionalsIn addition, would be fantastic if someone had experience using a content management technology that they’d recommend.PS - Gainsight is fantastic!-Rafael
Hi everyone, We have recently moved to Zendesk to handle our support, Salesforce to handle Sales, Gainsight to handle Customer Success and Onboarding, and Acuity to handle training. We also use Pendo to collect Product info. Just wondering, for those folks out there that have several internal apps at play, do you have a team dedicated to the administration and implementation of these apps? Does your product or engineering team play a role given that coding is no longer required? We are considering have one person from each department handling admin and development of each app, but we feel that some sort of 'CRM Manager' who has oversight of internal systems might be necessary, for technical expertise, to keep cohesion and ensure best practice. Would be really interested to know how other companies are managing internal tools as I guess everyone is now moving away from in house solutions. Any insights or suggestions would be greatly appreciated! Thank you.
Hi Community Members, Change is in the air and I’m excited to share with you some updates on what’s going on with Community. First off, we have a new Community Manager, Cornelia Berchy, who joined Gainsight last month. Cornelia has broad experience in running both virtual and in-person communities and will be serving as Community Manager on an interim basis for a couple of months as we make some additional changes. Cornelia recorded this brief video introduction, so check it out and tag her to say hello! The second update I’d like to share is that we’ve implemented some powerful new tools for our Product Management team that will help us consolidate product feature ideas and better communicate actual status of various enhancements that might be on the short or mid term roadmap. Part of this will include some updates to how we capture your ideas about our products. If you’d like to learn more and get a sneak peek into what we’re working on, drop me a DM and I can set up some time
Hello, glad you registered! Hope it was quick n easy?Step 1 of your journey really is to have a completed profile so that others know who you are, (and you know them too) and what kind of opportunities could you help fill in A recent profile picture of yourself: Quadruples the recall index in a knowledge community to have a face against a username. A filled out About Me section: Intro yourself, your skills, experience, hobbies, anything that adds to your current role and personality. Even share your LinkedIn (we now have a field for that). Location: It’s key to understand which part of the world you are from, timezone, etc.Thx @almaramos for making it easy for me to illustrate here Now that you have a profile pic and the formal bits in, why dont you say hi to the community on this intro-thread? :)
Razvi Mohammed is a new Manager of Client Outcomes at Gainsight, and recently earned his Level 3 Admin certification. We don’t typically brag about our own employees earning certs, but in this case Razvi deserves the extra kudos - he scored 98%+ on the exam - higher than anyone else ever! (And yes, Gainsight employees take the same proctored exam as customers.)@mrazvi joined Gainsight as a CSM about 3 years ago, and he was just promoted to a team manager role supervising a team of 8 CSMs. Although he just earned his Level 3 NXT Admin certification, he actually passed the SFDC edition version of the test back in 2019!Kiran Panigrahi @Kinnu, who manages Razvi, also proudly shared these kudos: “Razvi has evolved as a geek on the product and his quench to learn more has helped him a lot. So proud to see him reach to newer heights. He rocks!”I asked Razvi about his recent accomplishment and here’s what he said:“I’ve been working with Gainsight for more than 3 years, working in and out of th
Lots of amazing content, networking, and knowledge sharing is happening now in our Pulse Everywhere event! While you can still access the session content on the event platform, here in the community is the best place to continue connecting with and learning from each other! Here are a few ways to start participating in the community, depending on your areas of interest: Introduce yourself in the Networking area Get involved in current conversations For product leaders using Gainsight PX, subscribe to PX Discussions Share and discuss Customer Success Best Practices Stay informed about upcoming product releases by subscribing to Product News Want to connect with the Gainsight product team on one of the topics the presented at Pulse? Gainsight Platform Innovation Show Me the Money with Customer Cloud NXT Upgrades from an Admin’s Perspective And, if you’re interested in participating in or even helping moderate a virtual user group, comment here or message me!
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