Anything about the Gainsight community, guidelines and where to start, job openings/information, speaking opportunities, and generally connecting with other Gainsight users.
- 115 Posts
- 263 Replies
Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat
Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just let us know your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //
Hello Community Members,The Community here at Gainsight is in for a new era of exciting change that will be led and driven by the newest member to the Gainsight Family and the Gainsight Community Anirban Dutta. While this post is to welcome @andutta to the Community, we’d also love if all new members write a quick introduction post as they join/sign up on Community. This is to embolden our Community Members to get to know each other. Spearheading this initiative here is a video that was recorded as a quick introduction by the New Community Manager: This is me signing off and handing over this platform/Community in the hands of Anirban Dutta. Thank you to all the wonderful members here who’ve made me feel warm and comfortable. I’m sure you all will do the same with Anirban, do stop by and tag him to say “Hi “
Hello! My organization is mid-rollout for Gainsight and I am starting to plan forward for its ongoing operations. I am wondering if it makes sense to hire a full-time Gainsight admin. Those I've spoken to so far have indicated that it is common to have one admin fulfill both roles, especially for smaller organizations. In our case we would initially have an experienced SFDC admin picking up Gainsight. Does anyone have an opinion on what the workload is for ongoing operations? Or alternatively, at what number of users is it worth having the role separated out? Some variables to consider are: - Number of Gainsight users - Number of Salesforce users - Multiple geographic locations - Multiple functions - Eventually using automation in Gainsight, but limited automation initially I found this post regarding combining it w/ an SFDC role, but it did not address company size or user base: [url=https://community.gainsight.com/gainsight/topics/is-it-feasible-to-be-both-a-salesforce-admi
Hi everyone, We have recently moved to Zendesk to handle our support, Salesforce to handle Sales, Gainsight to handle Customer Success and Onboarding, and Acuity to handle training. We also use Pendo to collect Product info. Just wondering, for those folks out there that have several internal apps at play, do you have a team dedicated to the administration and implementation of these apps? Does your product or engineering team play a role given that coding is no longer required? We are considering have one person from each department handling admin and development of each app, but we feel that some sort of 'CRM Manager' who has oversight of internal systems might be necessary, for technical expertise, to keep cohesion and ensure best practice. Would be really interested to know how other companies are managing internal tools as I guess everyone is now moving away from in house solutions. Any insights or suggestions would be greatly appreciated! Thank you.
We have just signed up with Gainsight and I am the designated admin. We have also only recently implemented Salesforce (only Opportunities) for our Sales team, however our Salesforce admin has left. I'm considering stepping into the breach and taking on Salesforce admin as well. I have no experience of Salesforce. Would it be too much to take on admin for both? What kind of time does it take to get a decent grasp of Salesforce (and what are the best training resources to do so). Really appreciate any feedback. Thank you!
Come one, come all! https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-o5luxmye-VObhrh_BrJU6yyKMmTLiawThis is completely community driven and is not owned, managed, or officially endorsed by Gainsight (though I know we have our supporters!) The Meetup group kicked off for the first time yesterday and there was unanimous support across the admin attendees to setup a Slack channel andd connect. If you’d like to hear about solutions, config issues, and a whole bunch of best practices talk between admins, this is the place. We’re working with Gainsight as well to see how we can collect our top Gainsight requests for making admin lives better.
Hi Community Members, Change is in the air and I’m excited to share with you some updates on what’s going on with Community. First off, we have a new Community Manager, Cornelia Berchy, who joined Gainsight last month. Cornelia has broad experience in running both virtual and in-person communities and will be serving as Community Manager on an interim basis for a couple of months as we make some additional changes. Cornelia recorded this brief video introduction, so check it out and tag her to say hello! The second update I’d like to share is that we’ve implemented some powerful new tools for our Product Management team that will help us consolidate product feature ideas and better communicate actual status of various enhancements that might be on the short or mid term roadmap. Part of this will include some updates to how we capture your ideas about our products. If you’d like to learn more and get a sneak peek into what we’re working on, drop me a DM and I can set up some time
Q: Why do I have to change my password on the new Community site?A: Since passwords are encrypted, we can’t migrate this data to the new platform. Please update your password after the new site is live. Q: What if I don’t know my username? A: No problem! When you request a password reset, the email will include your username. Usernames on the new Community are not email addresses. They’re usually a combination of your first and last name, such as marie_curie. Q: Can I update the email address or username associated with my profile?A: Yes, please email email@example.com with your new email address or username and we can update it for you. Q: Will all of my posts and points be migrated to the new Community site? A: All of the posts, comments, status, and profiles will be migrated to the new site. The new Community doesn’t use a points system, but it does offer ranks and badges. We tried to ensure that everyone has the same rank as on the old Community, and can continue working up
Hi Everyone!I’ve been working in Customer Success and Product Advisory for a while and I’m looking to see if you the community brain could help me with the following items:An example template QBR/EBR agenda / slide presentation An example template for Customer Journey (either the process or a created one) A Discord or slack community chat server to connect with other CSM professionalsIn addition, would be fantastic if someone had experience using a content management technology that they’d recommend.PS - Gainsight is fantastic!-Rafael
Hello Gamechangers!For new visitors to the community, you might be wondering where should I get started? This article is for you! We want to help you connect with your peers and quickly find the resources that are most relevant for you. Join other Gainsight customers, like Splunk, Box, IBM, Visier, and Citrix, in community conversations! Community RegistrationIn order to post, comment, like or vote on feature requests in the community, you need to quickly register! We recommend registering with your work email address if possible. From the home page, click the Login button in the upper right and select Create account. Finding Your Peers and Content We want to help you connect with your peers and quickly find the resources that are most relevant for you. This community serves several different audiences, so read on for tips based on your particular role or interests. Product Managers / Designers / PX customersIf you’re using Gainsight PX, and you work in product design and management
I love the community and enjoy the growth of activity over the past several months.It would be nice if I had more options on email notifications on posts/topics as subscribing will send whenever there is a new post on the topic or comment on post.I would like to option of having a daily digest of activity or summary rather than receive a separate email for each activity. I would like to have the ability to select which topics I would prefer to see all activity and which ones I’d only like a daily or weekly update.Not sure if this is possible in the platform as it doesn’t appear to be in Profile Settings.
Both companies and employees regularly ask about what CS Ops people and Gainsight admins typically get paid. There's never been data, so we're fixing that! Thanks to the Gainsight Global Admins community and cooperation from Gainsight, we're running an anonymous survey. Fill it out and share it with your CS Ops friends! We want people to fill it out even if CS Ops is only part of their role. https://gainsight.typeform.com/to/sh4r7gRo
Join us for the official kickoff of the very first Global Gainsight Admin Group! This is a brand new, customer-driven initiative focused on connecting fellow admins - new, old, and upcoming. I will further update here with future event details - so be sure to subscribe! @jean.nairon @heather_hansen @keith_mattes are among those getting this started, and we're looking forward to getting more and more of you involved.We hope as many of you can make it for our first meeting. The timing may not be great for everyone but we wanted to get an opportunity to connect before the holidays and to begin planning topics for the new year. For our first session we'd like to collaborate on our vision and most importantly, hear from you on what you'd love to achieve out of this group. Our aim is to create a community driven group and your feedback is important to drive the success. Please bring your ideas and let's chat about how we can make this group most impactful for all of us. And if you have any i
Hello, glad you registered! Hope it was quick n easy?Step 1 of your journey really is to have a completed profile so that others know who you are, (and you know them too) and what kind of opportunities could you help fill in A recent profile picture of yourself: Quadruples the recall index in a knowledge community to have a face against a username. A filled out About Me section: Intro yourself, your skills, experience, hobbies, anything that adds to your current role and personality. Even share your LinkedIn (we now have a field for that). Location: It’s key to understand which part of the world you are from, timezone, etc.Thx @almaramos for making it easy for me to illustrate here Now that you have a profile pic and the formal bits in, why dont you say hi to the community on this intro-thread? :)
Hi! I am trying to get budget approved to attend Pulse this year. However, my boss asked me to write up a quick summary of why it would be beneficial for me to attend Pulse this year. I've been a GS admin for about a year and half now and outside of networking, I'm not sure what the selling points are for me. From the sounds of it, it's more about CS strategy and is focused on the customer success experience and not as much about the technical admin specifics. Any help on this would be great, as I would love to attend this year! Thanks again!
Hey, I am getting ready to take the Gainsight Admin exam and I was wondering if there were any other exam prep materials out there to study from besides the training videos/quizzes? Any sort of tips and ideas would be useful! Respectfully, Jose
Thinking about the landing page experience and here’s the planned swap High level usecases are the opening experience (after Search) and then we delve into the standout pieces of content.The all community activity stream feed would follow right at the end.This is the general approach to the Community UI that helps the non-advanced users. Here’s a small exercise if you’d like, to suggest names pf the 6 main landing blocks in the middle (italized ones are the new additions). 🧪 Looking forward for your comments. :)
I feel like I'm asking for a lot of things, and this probably doesn't fit here but commenting anyway - I understand there's a 'like' function here, but within the ideas section, it would be nice if we could see the highest voted ideas and also an option to vote for them or what have you. I saw a post from [url=https://community.gainsight.com/users/julie_pinto]@julie_pinto[/url] about alerting on PM errors, which is a great idea - there were some likes, some comments, but I have no idea whether we would have more collective 'juice' through commenting, through clicking like, or where these ideas ultimately end up - I'm also too lazy to try and look through all the ideas here and 'thumbs up' all of them, so a kind of vote system for ideas, and maybe tagging them when they're something you've created an RFE or whatever for would be cool.
I’m an experienced Gainsight user who is new to Gainsight Admin. Hoping to connect wih other Admins to get me through the pain of learning. I’ve inherited an instance and I’m not seeing the Admin part of it get an easier as I go through the online training. Hoping to develop a support network to help me get over the hump! I appreciate any connections!! Thank you.
We are evaluating Gainsight NXT and have some confusion on Salesforce Integration and Licensing - specifically this statement: If you have Gainsight users who don’t have access to Salesforce, they no longer have to bother with the Salesforce login process. They will be setup with a Gainsight login and username and will log into Gainsight directly (yay!). These users will be able to access Salesforce data that’s been integrated into Gainsight via our Salesforce Connector. And any modifications that these users make to Salesforce data can be pushed back to Salesforce to keep your data in sync. This reads to us we could have 50 Gainsight NXT users whom are non-salesforce users updating Salesforce data? We are concerned as this seems to contradict Salesforce MSA on integration and indirect access that each user updating salesforce data requires a salesforce license. Does anyone have any insight here?
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