Anything about the Gainsight community, guidelines and where to start, job openings/information, speaking opportunities, and generally connecting with other Gainsight users.
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Hi all I was recently laid off due to budget cuts as a result of COVID-19. I’m looking for a new opportunity in Success Operations. Please let me know if you have or know of anything that might be a good fit. LinkedIn: https://www.linkedin.com/in/heather-hansen-2695ab1/ Thank you!!
Job opening : Motorla Solutions Customer Success Gainsight User Administrator & Support Specialist role
Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. Department Overview The Motorola Solutions Software Enterprise Customer Success team measures customer outcomes and delivers superior customer experiences that contribute to outstanding references. We enable the ongoing growth and adoption of solutions across our software enterprise portfolio and empower the broader Motorola Solutions team to have a comprehensive view of customer
My client based in San Francisco, CA/Chicago, IL has an excellent opportunity for a Gainsight solution architect/Administrator. Please let me know if you're interested, and contact me on email@example.com. thanks! #Gainsight #Gainsight_Admin #Gainsight_architect
Community is All of You In February alone, 830+ individuals voted, liked, commented, or started a new discussion in our community. (And an additional 3,600 visitors found helpful content on the Community!) Every one of you helps make the Community a valuable resource! We’re proud of the fact that many Gainsight teammates are involved and helping answer questions and share product tips. But, we also want to encourage customers to share your experiences, and help each other! Your vote matters Gainsight product managers frequently review your product feedback on the community, and they pay particular attention to ideas with the most votes. For example, the upcoming CS v6.12 release contains 17 ideas that originated on the community! And in 2019, we implemented nearly 100 ideas in the CS product that came from the community! So, don't be shy about sharing your product feedback, as well as using the vote button on Idea posts. Help others If you think you know the answer to another us
You may have noticed some recent improvements to Community search! Advanced Filters When you search for information on the Community, you now have advanced filters available. Filter options include categories (CS, PX, Product News, etc.), post type (ideas, questions, articles), and tags. Category specific search When you search within a specific category, the dynamic search results (displayed directly under the search bar) are limited to that particular category. If you view the complete list of results, you will see potential matches from across the community, along with the advanced filter options. Happy searching!
We are evaluating Gainsight NXT and have some confusion on Salesforce Integration and Licensing - specifically this statement: If you have Gainsight users who don’t have access to Salesforce, they no longer have to bother with the Salesforce login process. They will be setup with a Gainsight login and username and will log into Gainsight directly (yay!). These users will be able to access Salesforce data that’s been integrated into Gainsight via our Salesforce Connector. And any modifications that these users make to Salesforce data can be pushed back to Salesforce to keep your data in sync. This reads to us we could have 50 Gainsight NXT users whom are non-salesforce users updating Salesforce data? We are concerned as this seems to contradict Salesforce MSA on integration and indirect access that each user updating salesforce data requires a salesforce license. Does anyone have any insight here?
PulseLocal is the global network for the Customer Success community. Founded in 2014, at Gainsight’s annual Pulse Conference, the program has helped foster and grow the Customer Success movement at the grassroots level. The PulseLocal network consists of over fifty chapters located around the world and continues to grow as Customer Success revolutionizes business globally. PulseLocal connects Customer Success professionals with their like-minded peers where they live. Each chapter meets regularly to educate, foster peer-to-peer networking, and democratize the Customer Success industry. To join a local chapter, volunteer to start a new chapter, or host an event, click here. The PulseLocal Seattle group is meeting on Feb. 11 to discuss How Product and Customer Success Work Together. Register for the event here! There’s also a South Jordan, Utah, Customer Success meet up on Feb. 5. This is a great opportunity to meet, network and discuss Scaling Customer Success with other Customer Succe
Hey, I am getting ready to take the Gainsight Admin exam and I was wondering if there were any other exam prep materials out there to study from besides the training videos/quizzes? Any sort of tips and ideas would be useful! Respectfully, Jose
I’m an experienced Gainsight user who is new to Gainsight Admin. Hoping to connect wih other Admins to get me through the pain of learning. I’ve inherited an instance and I’m not seeing the Admin part of it get an easier as I go through the online training. Hoping to develop a support network to help me get over the hump! I appreciate any connections!! Thank you.
You may have noticed we’re piloting a new Community leaderboard and points system! This also means we’re working out some kinks and awaiting some upcoming features. (such as excluding community moderators from the board!) We weren’t able to bring over your points from our old Community platform, so we’re starting fresh as of this week. For now, everyone still has their same rank (Rookies, Champions, ACE, etc.), but eventually ranks will also be updated based on the new points system. What’s really cool about the new points system is that every Community member, regardless of when you joined, has an equal chance to get on the leaderboard each week! And, we’ll also have an “all time” leaderboard. Thanks for your patience while the leaderboard and points system are “under construction”!
Prior to the recent Gainsight Community platform change, emails from the community when a post was created or updated would contain the context of the post. This was so much more efficient – I could read the context of the post and/or the update directly in the email and if it wasn’t something that interests me or to which I feel obliged to reply, I could just discard it.Additionally, I’ve observed that I’m getting emails that say a “new” post was created, but it’s actually a response to a prior post.As an example, please see below. I received this email today and it states “A new topic has been created in CS ideas” created by user “jaw” However, when I clicked on the link to go view the post, I found that this was actually posted 5 months ago. Apparently the reason I am getting an email today is because I previously commented on it, and today someone else also commented on it. It’s very confusing to get these emails thinking they are new posts, when they are simply updates to a
Q: Why do I have to change my password on the new Community site?A: Since passwords are encrypted, we can’t migrate this data to the new platform. Please update your password after the new site is live. Q: What if I don’t know my username? A: No problem! When you request a password reset, the email will include your username. Usernames on the new Community are not email addresses. They’re usually a combination of your first and last name, such as marie_curie. Q: Can I update the email address or username associated with my profile?A: Yes, please email firstname.lastname@example.org with your new email address or username and we can update it for you. Q: Will all of my posts and points be migrated to the new Community site? A: All of the posts, comments, status, and profiles will be migrated to the new site. The new Community doesn’t use a points system, but it does offer ranks and badges. We tried to ensure that everyone has the same rank as on the old Community, and can continue working up
Because we live in a world wherein compliments or kudos are far to few and between, you all did a bang up job on the new communities stuff like Related Topics, keeps folks like me (sometimes) from asking questions that you all have already answered! Big kudos to you all
Gainsight’s Community uses ranks and badges to encourage participation and recognize member contributions. As you progress through the various levels of participation, you will receive a new rank and/or badge. Helping others on the Community can lead to some really cool prizes like Gainsight swag, gift cards, and other surprises! Ranks are awarded based on your all time participation, including starting new discussions, and adding comments or answers. When you earn a new rank, it is displayed next to your posts, on your profile, and other places where your name appears. Ranks are a quick way to convey your reputation to fellow Community members. By reaching new rank levels, or as a winner of our periodic contests, you have the chance to receive cool Gainsight swag, gift cards, and access to other unique Gainsight event opportunities! (We’ll be introducing badges soon, so stay tuned for more info!)RANKS (in order from bottom to top) Shoshin Welcome to the Gainsight Community! Thank y
I feel like I'm asking for a lot of things, and this probably doesn't fit here but commenting anyway - I understand there's a 'like' function here, but within the ideas section, it would be nice if we could see the highest voted ideas and also an option to vote for them or what have you. I saw a post from [url=https://community.gainsight.com/users/julie_pinto]@julie_pinto[/url] about alerting on PM errors, which is a great idea - there were some likes, some comments, but I have no idea whether we would have more collective 'juice' through commenting, through clicking like, or where these ideas ultimately end up - I'm also too lazy to try and look through all the ideas here and 'thumbs up' all of them, so a kind of vote system for ideas, and maybe tagging them when they're something you've created an RFE or whatever for would be cool.
I have been involved a large part of my career in promoting the best use of virtual communities. I would like to praise Gainsight and this community's members on what you are doing here: this community is vibrant and resourceful. I recall at Pulse 2017, the product managers confirming they are actively involved in the community. That's the cornerstone of its success. You've answered questions on how to do things that are not so obvious. You inspired your product map from the ideas from this blog. Support has been exposing enhancements they come across in this community for buy-in. You started to publish periodic lists of your plans with these suggestions and more recently, you are closing the loop as the functionalities get delivered. We feel a sense of progression. The drumbeat of this community: community participants helping each other. I am starting to see practices being discussed, much beyond the how or the features talk. I am sure many of the regular contributo
I am currently looking for candidates for our open position, [url=https://hire.withgoogle.com/public/jobs/usertestingcom/view/P_AAAAAAFAAFNN1L85RVMzr8]Business Systems Analyst - Post Sales[/url] to join my Business Systems Team. This is a great opportunity to be a part of a successful, rapidly growing company with an awesome company culture! This role will manage many of the systems our teams use to manage our customers. You will work with our Post Sales Leaders and Operation Teams for Customer Success, Professional Services and Support. Specicalty we need someone who is a Gainsight and Salesforce Admin who have a baseline understanding of a Customer Success organization. Excperience with Gainsight's new paltform NXT a huge plus! Please apply if interested or send to someone who you think would be a good fit. [url=https://hire.withgoogle.com/public/jobs/usertestingcom/view/P_AAAAAAFAAFNN1L85RVMzr8]Business Systems Analyst - Post Sales[/url]
Hi everyone, We have recently moved to Zendesk to handle our support, Salesforce to handle Sales, Gainsight to handle Customer Success and Onboarding, and Acuity to handle training. We also use Pendo to collect Product info. Just wondering, for those folks out there that have several internal apps at play, do you have a team dedicated to the administration and implementation of these apps? Does your product or engineering team play a role given that coding is no longer required? We are considering have one person from each department handling admin and development of each app, but we feel that some sort of 'CRM Manager' who has oversight of internal systems might be necessary, for technical expertise, to keep cohesion and ensure best practice. Would be really interested to know how other companies are managing internal tools as I guess everyone is now moving away from in house solutions. Any insights or suggestions would be greatly appreciated! Thank you.
Hi! I am trying to get budget approved to attend Pulse this year. However, my boss asked me to write up a quick summary of why it would be beneficial for me to attend Pulse this year. I've been a GS admin for about a year and half now and outside of networking, I'm not sure what the selling points are for me. From the sounds of it, it's more about CS strategy and is focused on the customer success experience and not as much about the technical admin specifics. Any help on this would be great, as I would love to attend this year! Thanks again!
Sometimes mistakes can be "beautiful" and sometimes you just need to have fun for a few minutes while swimming in data and user requests! What cool/colorful "art" can you create from Gainsight widgets/reports? This was my first "Happy Accident" :) (Please be mindful of not sharing any significant data and ENJOY!) [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/GSArt01-63263ef0-fb99-4c7d-8926-9b0cc740432b-1276641965.png[/img]
There's still time to nominate yourself or someone else you'd like to see speak at the Pulse conference in San Francisco, CA, in May, 2019! We've extended the deadline until Dec. 21, to give you a chance to be heard! Click [url=https://www.gainsight.com/pulse/2019/#speaker-nomination]here[/url] for more details and to nominate someone!
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