Anything about the Gainsight community, guidelines and where to start, job openings/information, speaking opportunities, and generally connecting with other Gainsight users.
- 115 Posts
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Hi! Copado (a fast growing Salesforce ISV) is hiring a remote Customer Success Operations Manager who will be our Gainsight Admin. We are going through Gainsight implementation now and planning to go live in early February. The CSM team at Copado is 15 people and growing quickly, and this is a great opportunity to help build out the process and structure for us to scale.The job posting can be found here but you can also reach out to me with any questions!https://www.linkedin.com/jobs/view/2801133482/?trk=li_career-site_TalentHub_job-dist
I love the community and enjoy the growth of activity over the past several months.It would be nice if I had more options on email notifications on posts/topics as subscribing will send whenever there is a new post on the topic or comment on post.I would like to option of having a daily digest of activity or summary rather than receive a separate email for each activity. I would like to have the ability to select which topics I would prefer to see all activity and which ones I’d only like a daily or weekly update.Not sure if this is possible in the platform as it doesn’t appear to be in Profile Settings.
Hello Community Members,The Community here at Gainsight is in for a new era of exciting change that will be led and driven by the newest member to the Gainsight Family and the Gainsight Community Anirban Dutta. While this post is to welcome @andutta to the Community, we’d also love if all new members write a quick introduction post as they join/sign up on Community. This is to embolden our Community Members to get to know each other. Spearheading this initiative here is a video that was recorded as a quick introduction by the New Community Manager: This is me signing off and handing over this platform/Community in the hands of Anirban Dutta. Thank you to all the wonderful members here who’ve made me feel warm and comfortable. I’m sure you all will do the same with Anirban, do stop by and tag him to say “Hi “
Hello! I’m partnering with a software company based in Charleston, SC and they’re looking for someone who has experience with Gainsight, so I wanted to come straight to the source! If you’re looking for a remote, long term opportunity with a great team / company culture and want to have a seat at the decision making table, please continue reading and reach out to me with any questions / to express interest! My email is: email@example.com Job DescriptionThe Gainsight Business Analyst will support the Leadership Team of Application Services and will focus on supporting the customer operations organization specifically focused on customer success by ensuring adoption, operational effectiveness, and renewals throughout the customer journey. Examples include product usage, customer relationship management, health monitoring and helping identify expansion opportunities for the Blackbaud products. The analyst will work with a team of resources in collection of current policy and proced
Hiiiieeee to All the Community Members,Hope you all doing great in here!I am really trilled to be a part of this wonderful Gainsight Community. And very excited too. It is always special, the first step viz the first post . Well, now my footprints got imbibe in here and hope to see bright & gainful learning experiences around you . At moment, feeling something like - “found the end of the rainbow” in my heart. Ha ha ha… Happy gaining, Happy sighting !!!
I am thankful to Gainsight for this opportunity to start as the Cmgr. We want to Thank You, each one of our Awesome community members for spending time to help others solve their problems. We hope you are able to look away from your consoles and dashboards for the weekend and spend the best times with human and non-human friends, who matter to you. 🙏 😊
We are looking for a talented Gainsight Admin to join Contentsquare, WW leader in Digital Experience Analytics.We are a 120+ people Customer Success team with high growth and ambition. The Gainsight Admin role would be to maintain and adapt the platform to our new processes. The current projects notably include creating a new health score, adapting our instance to multi-products management, creating a new forecasting process. The position can be based in one of our offices in North America or EMEA (New York, London, Paris, Munich, Tel Aviv) or full remote. Full job desc here: https://jobs.lever.co/contentsquare/147fd380-bb74-44e2-b226-a149e48ed622Don’t hesitate to contact me if you have any questions on the position
Great to see Community champs 🏅 @gunjanm , @jean.nairon , @matthew_lind , @ana_g , @victoria_peeker_barry , @nora_soza , @keith_mattes , @cmultanen , @katie_b , @sarahmiracle , @heather_hansen Also spotted @mallen , @LauraSalonga , @jessica_keenan_palmer , @sonamdabholkar , @waynedilworth , @toddmassey , @justina.petkeviciute , @TMaier , @dawn_gartin and more
Thinking about the landing page experience and here’s the planned swap High level usecases are the opening experience (after Search) and then we delve into the standout pieces of content.The all community activity stream feed would follow right at the end.This is the general approach to the Community UI that helps the non-advanced users. Here’s a small exercise if you’d like, to suggest names pf the 6 main landing blocks in the middle (italized ones are the new additions). 🧪 Looking forward for your comments. :)
Come one, come all! https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-o5luxmye-VObhrh_BrJU6yyKMmTLiawThis is completely community driven and is not owned, managed, or officially endorsed by Gainsight (though I know we have our supporters!) The Meetup group kicked off for the first time yesterday and there was unanimous support across the admin attendees to setup a Slack channel andd connect. If you’d like to hear about solutions, config issues, and a whole bunch of best practices talk between admins, this is the place. We’re working with Gainsight as well to see how we can collect our top Gainsight requests for making admin lives better.
Hello, and welcome to our community! Here are five tips which will help you have a great start: 1. Complete your profile informationEverybody likes to know who they are speaking to. By adding more information to your profile, you are more likely to receive better and quicker replies from other users.In order to complete your profile information, go to the "My Profile" page. On this page, you can: Upload a profile picture (did you know posts with a profile pic actually get 2x as many responses?!) Add some info in About me or add your Signature (a sentence which will be displayed at the bottom of all of your posts) Identify your location, primary role, company, etc. 2. Don't be afraid to askSometimes new users are afraid to start their own question or discussion, but there is no such thing as a dumb question! If you find a reply that’s too technical or complicated, don't hesitate to ask for clarification. We want to help! 3. Search before you start a new topicOften your question has
We are looking for an eager and motivated Analyst to join one of our top performing teams at the Global Leader in Cybersecurity! Outside of Gainsight knowledge - including hands on admin and analyst experience - we do need candidates to have a good knowledge base within Salesforce and SQL as well! Please reach out to myself at firstname.lastname@example.org if interested!
Hi Community Members, Change is in the air and I’m excited to share with you some updates on what’s going on with Community. First off, we have a new Community Manager, Cornelia Berchy, who joined Gainsight last month. Cornelia has broad experience in running both virtual and in-person communities and will be serving as Community Manager on an interim basis for a couple of months as we make some additional changes. Cornelia recorded this brief video introduction, so check it out and tag her to say hello! The second update I’d like to share is that we’ve implemented some powerful new tools for our Product Management team that will help us consolidate product feature ideas and better communicate actual status of various enhancements that might be on the short or mid term roadmap. Part of this will include some updates to how we capture your ideas about our products. If you’d like to learn more and get a sneak peek into what we’re working on, drop me a DM and I can set up some time
Welcome to the Gainsight Customer Success Community! For a quick tour of the site, check out this 4-minute video.Gainsight is a community of real people who are passionate about customer success. Our Community strives to be a place where members will:- Discuss product questions, best practices, solutions and workarounds- Share product feedback and have your ideas acknowledged and implemented regularly- Connect with peers through discussion, build rapport on the Community, and during events- Feel appreciated for their contributions, help others and “pay it forward”We invite you to participate, but we do have a few guidelines for using Community.Community Profiles:When creating your account, be sure to use your real name and your work email address. You can add a personal email address as a secondary option, but a work email helps us to identify which company you work with. Including a secondary email address will help you maintain access to your profile if you change companies later.We
Hi allI have been asked to look into GS admin training, our other GS admin has left. there are two of us that are going to be doing this and I’ve started on the online and now I’m stuck as I don’t have the Sandbox etc. is there any online video tutorials or instructor lead UK time? Again, I looked at the availability of the instructor lead and nothing until October 21
Hello there. I mistakenly clicked on the “Click to unsubscribe” link on an email from the GS community. It immediately gave me this page in a browser (it did not ask me to confirm my choice which would be a good idea): How can I subscribe again? I checked my profile and could not find where… Thanks!Lyne
My name is Davis and I’m a recruiter with Insight Global. One of our top clients in the Bay Area has an opening for a fully remote Gainsight Data Analyst. Below is a breakdown of the day to day:Partner with business stakeholders to understand key metrics and document business requirements for developing appropriate business analysis and reporting applications. Analyze large data sets to identify, evaluate and prioritize data discrepancies across multiple data repositories and partner with the appropriate stakeholders to develop and implement a plan to resolve those discrepancies. Identify key business levers, establish cause & effect, perform analysis, and communicate key findings to various partners to facilitate data-directed decision-making. Perform highly analytical deep dives to identify the root cause and mitigation opportunities of data quality issues and specific actions to contribute. Build rich, interactive, and Executive-facing dashboards to track the progress of the bus
Every month, the admin community is hosting our own events to connect and learn from each other. This month, we’ll talking about using automation to drive scale. Join us as @keith_mattes and @jessie_brainerd share some workflows using automation to scale for a non-tech touch team! Keith shares a cool workflow for renewals, and Jessie shares how she’s using Low Volume Objects as Linked Objects in CTAs to get people out of spreadsheets. To join, please go to our meetup page here: https://www.meetup.com/global-gainsight-admin-group/events/279806015/ See you all there!
Hi friends,Just wondering if anyone has used the python bulk api processing to grab multiple tenants, localizations, etc… not specifically called out in the rest API.I have code working to upload mass localization xliff files… looking to pull api keys for multiple tenants 10 at this time, and spin for every api key, the list of engagements (rest api), and also pull all the localization settings (18+) for each tenant.Once i do this using the python bulk api stuff(limited experience and docs), I can then have a powerful automated tool to upload and download in mass localized engagements at a press of a button.any suggestions?
About the Role:You will join our team to work toward implementing the Gainsight CS and PX platform and integrating it with our Salesforce instance. To be successful, you'll need to be comfortable understanding business requirements, translating them to effective solutions, andsocializing those solutions among your colleagues and business partners. This is our year to scale our technology and our operational infrastructure in order to handle high transaction volumes. If you’re looking for an opportunity to help a company grow – not just maintain a status quo... this is your chance! What you’ll be doing:Work cross-functionally with product owners, sales & success, marketing and revenue operations teams to learn business needs and instrument products. Ensure the effective performance and functionality of Gainsight. Design, build, validate and adjust workflows, reports and dashboards that analyze customer data from multiple sources, synthesize findings, and trigger actions for our Sale
Promote your Community profile on LinkedIn, this will definitely add value to your career and also let people know that you are on the great platform of Customer Success. Please ignore if you already know. Steps to do this:Step 1: Copy your profile from Gainsight Community, hit My profile and copy the URL. Step2 : Click on Add SectionStep 3: Click on Links, now in the pop-up window, paste the URL and hit ADD. Now your profile will be added to the Features section like below, clicking on it will navigate to your profile.Thanks @jean.nairon, copied your idea.@darkknight, @gunjanm, @keith_mattes, @bradleymcg, @kumaranbcak, @heather_hansen@seth, @meenal_shukla, @HollySimmons, @sainyam_sandhu@lila_meyer, @dan_ahrens, @rakesh, @reneehouse, @kevin.olayta, @matthew_lind, @angela_domenichelli , @heather_landgraf, @andreammelde, @katie_b, @davebrown2242, @lyne_therien, @ben, @aparimala, @Jef Vanlaer, @cmultanen, @jlicciardello, @katie_b, @lyne_therien, @andorfuhrer, @tony_tao, @sierra_evans
Genesis10 has been chosen to help our startup client to augment their staff. They are implementing Gainsight CS and PX platform and integrating it with Salesforce. They are looking for someone with a strong Gainsight background and a good sense of humor(Dad Joke humor acceptable). The position is fully remote. They would like to fly you in quarterly for a team meeting/Happy Hour. They are open to accommodating the needs of the right candidate. They are open to contract, contract to perm, or full time from day one. They need someone soon to support the fast growth. I would like to tell you more, lets connect. Jason Sullivanjsullivan@genesis10.com715-440-6011
MacroFab is a rapidly growing (almost 400% in 2020!) digital electronics manufacturing platform that is disrupting the way electronics are made. Thousands of customers like Tesla, Amazon, Facebook, Google, Apple, NASA and many more rely on our online platform to configure, order, and manage their electronics supply chain.As the leader and first member of our Customer Success team, you will have wide latitude to build and innovate. You are a badass - passionate and opinionated about Customer Success in the true sense of the term, and an ambitious business leader looking to make your mark in a rapidly expanding, fast-paced organization.MacroFab is based in Houston, Texas but you don’t have to be. We want the best of the best, wherever you are. We are biased towards someone with GainSight experience, so we are posting here first!! If you are interested, please contact me here via direct message.
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