Anything about the Gainsight community, guidelines and where to start, job openings/information, speaking opportunities, and generally connecting with other Gainsight users.
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Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just let us know your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //
Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat
Hello, glad you registered! Hope it was quick n easy?Step 1 of your journey really is to have a completed profile so that others know who you are, (and you know them too) and what kind of opportunities could you help fill in A recent profile picture of yourself: Quadruples the recall index in a knowledge community to have a face against a username. A filled out About Me section: Intro yourself, your skills, experience, hobbies, anything that adds to your current role and personality. Even share your LinkedIn (we now have a field for that). Location: It’s key to understand which part of the world you are from, timezone, etc.Thx @almaramos for making it easy for me to illustrate here Now that you have a profile pic and the formal bits in, why dont you say hi to the community on this intro-thread? :)
Congratulations to everyone who earned an Admin certificate in April! For those of you that earn a cert in May you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by May 31, I’ll put your names in a hat, and pull out 3 winners! In April, we certified 5 Gainsight NXT Admins (Level 3):Anna Whitehouse Roy SlowiakKimani AllenMatthew Feehan London LeGrand 9 customers got Level 2 Reports & Dashboards certified: Mohammed Noman ParvezChellie BuschTrevor ByeKelci Walker Lizbeth Quintero Jennifer Phung Nguyen Shwetha Joy Isaac TekuRamesh Anthati 2 customers got Level 2 JO & Surveys certified:Matthew NadeauNick Sartino And, we also certified 28 Associate Admins (Level 1): Saiprakash Kundarapu James SpeerMichaela DowneyNicholas Anagnost Ty McMurryVirmary Acosta Endr
Looking for a reset in your career? Well, you’ve come to the right place.Our Community is a great example of Customer Success enthusiasts and execs in charge of CS teams at their companies, matured Gainsight admins and new ones, engineers and Product Managers cool product features, talking to end users of the tech. working hand-in-hand to make Customer Success happen every day.So browse along and create an account to engage anytime. Want to work for Gainsight as a company?Here are the open opportunities with usOn your way to being a ‘Gainster’… which if nothing else, is sure to rekindle your inner child. :) Want to work with Gainsight as a technology?Check out these career opportunities in the Gainsight ecosystem. Want to work in the Community space?Check out these cool opportunities in the inSided and broader Community ecosystem. [inspired community] Are you Hiring?Make sure your profile is complete and then post a detail brief about the opportunity in this very section with a tag ‘h
More than a few of us have changed careers since the pandemic started, after re-assessing what’s most important to us and how we want to spend our time. Last Fall, Felicia Romano took the opportunity to reinvent herself as a Customer Success Manager by leveraging CS YOU, a unique training bootcamp program run by SV Academy in partnership with Gainsight. The CS Associate Program provides jobseekers with the technical skills and qualifications to begin a Customer Success career, including connecting learners with internship opportunities and job placement support. I recently talked with Felicia about her experience with SV Academy and the supplemental training she leveraged in Pulse+, a customer success e-learning companion from Gainsight. Below are a few of my favorite quotes from our conversation, but check out Felicia’s story in her own words, too!“I was looking for the best platform [that would help SaaS companies], and thinking if we piecemealed it all together, we’d be able to see
Razvi Mohammed is a new Manager of Client Outcomes at Gainsight, and recently earned his Level 3 Admin certification. We don’t typically brag about our own employees earning certs, but in this case Razvi deserves the extra kudos - he scored 98%+ on the exam - higher than anyone else ever! (And yes, Gainsight employees take the same proctored exam as customers.)@mrazvi joined Gainsight as a CSM about 3 years ago, and he was just promoted to a team manager role supervising a team of 8 CSMs. Although he just earned his Level 3 NXT Admin certification, he actually passed the SFDC edition version of the test back in 2019!Kiran Panigrahi @Kinnu, who manages Razvi, also proudly shared these kudos: “Razvi has evolved as a geek on the product and his quench to learn more has helped him a lot. So proud to see him reach to newer heights. He rocks!”I asked Razvi about his recent accomplishment and here’s what he said:“I’ve been working with Gainsight for more than 3 years, working in and out of th
Kelly Nissl is the Sr. Go-To-Market Operations Manager and the Gainsight Admin at Zapproved. I recently asked Kelly to share her Gainsight Admin certification journey with the Community, so settle in with a warm cup of your favorite beverage and pickup some tips for preparing for certification! “I recently completed all 3 levels of certifications and took an all over the map approach to preparation. I had never even heard of Gainsight when I started my current role and took over the platform in July 2021. I started by going down the web-based training path. It was definitely useful and I found it to be a good high-level overview of everything on the platform. There is a lot of documentation though and that can be intimidating when first starting out and not knowing where to begin or what may even be actually in use in the org.(Hi, me. Intimidated. )While I completed a large chunk of the online training, I am definitely more of a hands on learner and had to kind of sink or swim in my si
Hi folks, My name is Saif and I have kick started my journey as GS admin and looking forward to explore in depth the GS universe. I am currently working as a Gainsight Admin and based out of Bengaluru India.My day to day life activities at workplace involves working on C360, Relationships, Reports and Dashboards, Rules Engine, Timeline activities.From the community I am looking forward to share ideas and recommend alternatives based on my learnings and knowledge. For fun I do hang out with my friends, crack jokes and enjoy the mother nature.
We are looking for an eager and motivated Analyst to join one of our top performing teams at the Global Leader in Cybersecurity! Outside of direct Gainsight knowledge - development, administration, architecture, CTAs, scorecards, Journey Orchestrator & DataDesigner - we do need candidates to have a good knowledge base within the Salesforce platform as well. Must-haves 3+ years of experience with Gainsight Application Experience configuring and optimizing Gainsight to internal customers Working experience using Rules Engine to automate attributes, Scorecards and CTAs Ability to work with various Gainsight Objects including Standard and Custom Objects Experience with features like Data Designer, Journey Orchestration, Rules Engine, Salesforce Administrator etc Plusses Experience integrating Gainsight with Gmail Plugin Understanding of C360 and R360 Layouts Day-to-Day Insight Global is looking for a fully remote Gainsight Administrator/Specialist for a top client, leading the c
Hello Gamechangers!For new visitors to the community, you might be wondering where should I get started? This article is for you! We want to help you connect with your peers and quickly find the resources that are most relevant for you. Join other Gainsight customers, like Splunk, Box, IBM, Visier, and Citrix, in community conversations! Community RegistrationIn order to post, comment, like or vote on feature requests in the community, you need to quickly register! We recommend registering with your work email address if possible. From the home page, click the Login button in the upper right and select Create account. Finding Your Peers and Content We want to help you connect with your peers and quickly find the resources that are most relevant for you. This community serves several different audiences, so read on for tips based on your particular role or interests. Product Managers / Designers / PX customersIf you’re using Gainsight PX, and you work in product design and management
Job Description:Job DescriptionAs a Gainsight Admin for DataRobot, you will manage platforms for our Customer Success organization. You will need to understand complex business requirements, translating them into effective solutions, and socializing those solutions among your colleagues and business partners.You Will:• Allocate approximately 80% of time to Gainsight or ChurnZero Administration and 20% Salesforce Administration• Work with Customer Success leaders to define the Gainsight or ChurnZero deployment strategy• Configure and administer Gainsight or ChurnZero to support the needs identified by our organization• Work with our teams on the design of business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers• Configure Gainsight or ChurnZero integration with Salesforce• Design the end-to-end workflows in Salesforce and Gainsight or ChurnZero• Configure and deploy Gainsight or ChurnZero reports and dashboards to various level
All, you might have seen the Topics, Replies counters all showing 0 on the pop up card when you click on your circular profile pic on the community?P.S. no data is lost and you can see your activity showing the correct values when you navigate to your actual /profile page.This is happening to all inSided communities and they are already on the fix.Discussion on the inSided community
Hello friends happy Monday!Here’s the recap of the end of last year and what we already know.News & Product Updates Last week - Gainsight acquired the very Community platform we are on, the Amsterdam based company inSided in the line of fulfilling our vision of delivering a full Net Retention Platform, inSided, Gainsight CS and Gainsight PX and the synergies that union offers to scale our purpose of CS. Learn about the acquisition here. Quarterly Release Plan - Gainsight recently changed it’s Release cycle from 6 weeks to quarterly. New changes on Community - Some changes have been offered in the landing page experience like consolidating the top menu navigation and other UX items. Let us know what you think of them. Since I started in November, I’ve met with some of you f2f or right here on the Community that’s charged me about my role working alongside you building the present and future of Customer Success Recently Implemented Ideas from Community Note Templates for CSMs,
Both companies and employees regularly ask about what CS Ops people and Gainsight admins typically get paid. There's never been data, so we're fixing that! Thanks to the Gainsight Global Admins community and cooperation from Gainsight, we're running an anonymous survey. Fill it out and share it with your CS Ops friends! We want people to fill it out even if CS Ops is only part of their role. https://gainsight.typeform.com/to/sh4r7gRo
This is what you’ve searched for most on the Community (using the search bar) Search Term 1 admin tutorials 2 timeline 3 office hours 4 px 5 reports 6 success plans 7 rules engine 8 Journey Orchestrator 9 cta 10 log4j Remember ‘log4j’ ?What you thought it'd be like? Any surprises? P.S. As I’ve learnt from other Cmgrs, P.S. Google Analytics is not the be all end all of Search behaviour as it seem more like tags/links that terms people searched but it's a good resource to view.
Job Description:Job DescriptionAs a Salesforce Customer Success Administrator for DataRobot, you will manage platforms for our Customer Success organization. You will need to understand complex business requirements, translating them into effective solutions, and socializing those solutions among your colleagues and business partners. You will be part of the Enterprise Applications team at DataRobot, working side-by-side with Salesforce Administrators and Developers and partnering closely with your Business Stakeholders.. We use Agile principles and a continuous delivery approach to release high-quality build iterations with the platforms we manage. You Will:• Allocate approximately 80% of time to Gainsight or ChurnZero Administration and 20% Salesforce Administration• Work with Customer Success leaders to define the Gainsight or ChurnZero deployment strategy• Configure and administer Gainsight or ChurnZero to support the needs identified by our organization• Work with our teams on the
Hi Everyone!I am a recruiter for Alteryx, and we are looking for a Gainsight Administrator. If you know Gainsight, we can provide cross-training to SalesForce and other systems in an environment that fosters your growth and learning. Ready to roll up your sleeves with this dynamic group? The job posts on Friday 1/7 on the Alteryx website, so I wanted to give this group a heads-up. If interested, email me at firstname.lastname@example.org. Quick Facts about Alteryx: In 2022 Alteryx will celebrate 25 years of revolutionizing how businesses make decisions using our drag-and-drop analytics for Snowflake, Excel, databases, maps and more Voted Best Places to Work Competitive compensation includes salary, RSUs, Flexible Time Off and more.alteryx.com - Alteryx Designer is now in the Cloud!
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