Best answer by ashvin_vaidyanathan_bdb196View original
Workflow recommendations for Customer Escalations
What workflow(s) does your company have in place for when a client escalates to the CSM's Manager? We are re-imagining the process in Gainsight, and would love to hear how other companies leveredge the tools in Gainsight to answer these user stories. Thanks for any help.
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In addition, your CSM (Courtney) can explain this Element in more detail.
I am interested how other Gainsight users have implemented these workflows. What works best, and what did they find less than optimal. When and how are these components leveraged?
I do plan to speak with Courtney after we have done some discovery sessions with the line of business and I have some concrete user stories and acceptance criteria.