I was wondering now with the Summer Release, is it possible to add a contact to the "External Attendee" field when creating an Activity and Task in Timeline, if that contact will sync when the task logs in SFDC and populate the "Name" field? I thought it was supposed to be part of the release but it does not seem to be working.
I also wanted to confirm whether or not adding a contact to a CTA in Cockpit will sync with SFDC and have that contact populate the name field. I saw that it might be part of the Fall Release but wanted to make sure. Thank you!
All contacts should be added via SFDC as there are additional fields that often are mandatory that need to be filled out.
Related - the "Internal Attendee" field is pulled from users in your SFDC org, so the same process applies there too, if the name does not appear, first ensure they are a valid SFDC user and then they will be available to be added.
Thanks for the response!
My question is more about if it is possible to add a contact to that "External Attendee" field and if that pulled in contact will also populate the "Name" field in SFDC, when that Timeline activity/task logs as an open task. It would be of great help if the CSMs could pull in the contact that the Activity is related to and then also populate that in SFDC for transparency.
I read that in the fall release this feature would be also available for Cockpit CTAs. Is that correct?
This feature doesn't apply on the activities which were created before summer release.
Are you facing this issue with newly created activities ?
What about External contacts that are part of the Parent Account but attend many of the child account discussions. For example: XYZ is the parent account and it has WXYZ as the child account. The contact at XYZ, Janedoe@xyz.com is associated with the parent account. However, she attends meeting for the child account WXYZ. Do you offer a solution for this?
I was not aware of it and am taking a look at it as we speak. Will let you know once I have tested functionality. Thanks!