I hope your summer is going well.
I am trying to figure out the best way on how to do the following:
We import a data file to Gainsight
every Monday with a list of open service now tickets.
The account name for each ticket appears either
in the “account” field or the “short description field”.
would need a CTA that would trigger with an email notification to certain
recipients to notify when the number of tickets on the weekly service now file
for one specific account (account 😵 is greater than zero.
would need an automated report to run every week to display the open tickets
for a specific account and send an automated email to certain recipients as an
I'm happy to talk offline on how I can proceed with this.
Thank you in advance,
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