Best answer by karl_rumelhartView original
Please make Gainsight flexible to use any account within Salesforce related to a Contact
Gainsight looks at the standard account field for Co-pilot , CTA's etc. Every Salesforce instance implementation is different and with our current account structure in Salesforce(2 account views) it is challenging to use Co-Pilot , contacts within CTA. This applies to all the functionality which uses contact and account related to the contact.
Thanks for posting. We are aware of this request and are working to extend the scenarios where we support non-standard account lookups.
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