Multi-Select Drop down on Tasks

  • 21 April 2016
  • 1 reply

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We have a field on our SF Tasks that allows us to record what product a customer was trained on. The field is a multi-select pick list. Is it possible to include a multi-select pick list on a GS task? Thinking that I could just pull that field over, but don't think it would allow multi-select.

1 reply

We need to first create a multi-select field on GS task with same values that of SF task Multi select pick list. Add the GS task multi-select pick list to "detail view layout configuration" and Map both fields in "task field mapping configuration".

I think by doing this we can achieve it.