The fix each time has been to go to the Call To Action setup in Administration and unlink the Linked Objects on that specific type of CTA (it's usually been risk or activity). After the Linked Object is unconnected, the CTA can be viewed just fine. I believe at some point in the recent past we started automatically linking objects to those CTA types, and it appears be causing the issue documented above.
Obviously, this is causing a negative user experience and probably leading to an influx of support tickets. Has anyone else experienced this issue lately too? From a product perspective, this appears to be a bug, but I'd be curious to hear if there's something I'm missing. Thanks.
Best answer by rajesh_yaddanapalliView original
Is this happening consistently or is an intermittent issue? Can you raise a support ticket if you are seeing this again....will help in identifying why this is happening?
I don't think Frontline, Global English issues are same(at least based on the Zendesk ticket information). If this is happening on multiple instances, definitely unlinking is not an option(even in GlobalEnglish case we linked the object back). If anyone sees this issue again, lets try to identify the root of the issue.