Inside the CTA, there are stages ("in-progress, New, Closed success. etc"). How do you track the change in a stages when a CSM makes a change. Is the reporting granular enough to get that info? Thank you.
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I am not tracking the Status field myself, but here's an example of what a similar report built off of a data space created using History:Customer Info as the base looks like. The Changed Field = CS Segment - but in your case you'd use Changed Field = Status: