Best answer by nitisha_rathiView original
How do you get comments to stop piling up on CTA's?
With many of our CTA's the comments just continue to add on to the CTA, rather than standing alone. It becomes really confusing. For example, we have a CTA for every NPS score that comes in. When the CTA is created we just need to see who the NPS score was from and their comments, but it just keeps adding anyone from the account that has submitted an NPS and what that score was.
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Of course this would result in separate CTAs.
As Jeff mentioned, you can add contact name in the CTA name and select CTA name as an identifier, if you want to create one CTA per contact.
Alternatively, you can also select "Post comments to CTA = Once" in the rule. This will not append CTA comments with multiple contacts details.