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How can I remove 'undefinied' as a default value for a rich text area in CTA?


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I’ve added couple of editable rich text areas on my CTA layout and I would like them to be made mandatory at closure.

However, when CSMs create a new CTA, the boxes are presented with a pre-filled word “undefined” (see image below). This destroys the whole purpose of making this mandatory at closure, because users can close the CTA without even attempting to edit those rich text areas.

 

How can we solve this?

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Best answer by jagadeesh_kumar_paidimarri 15 June 2020, 09:22

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Hi Bhavik,

 

Thanks for bringing this up. We have identified this issue and will give out a fix to address it as soon as possible.

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Hi Bhavik,

 

We have fixed this issue. Could you please validate and confirm if everything works as expected now ?

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@bhavik.shah did you get a chance to view the comments posted by @jagadeesh_kumar_paidimarri? Please confirm if everything is working as expected now?

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