I’ve added couple of editable rich text areas on my CTA layout and I would like them to be made mandatory at closure.
However, when CSMs create a new CTA, the boxes are presented with a pre-filled word “undefined” (see image below). This destroys the whole purpose of making this mandatory at closure, because users can close the CTA without even attempting to edit those rich text areas.
How can we solve this?
Best answer by jagadeesh_kumar_paidimarriView original