Best answer by darkknightView original
Enable CTA Reasons to be Dependent on CTA Type
When selecting a CTA Type, only populating CTA Reasons that are relevant to the CTA Type when creating a CTA would be helpful so that users don't see all CTA Reasons at once. If a user creates an Opportunity CTA, having CTA Reasons that are risks (e.g. Bug Risk) doesn't make sense for users to see, and complicates their view. If there was an ability to tag CTA Reasons dependent on CTA Types so that only tagged reasons for the selected CTA Type show up, it would help make the selections clear to users. I believe tagging Reasons should be multi-select, for those that may apply to multiple CTA types.
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It sounds like all your reason codes were set up at the Global (All) level. We did that initially too, but went back and revamped our Reason Codes to align to CTA Types for the exact reason you mentioned. It’s working very well for us now.
That isn’t possible.
We went through a process (on “paper”) where we mapped out ehat Reason Codes we wanted to align to which CTA Types. Then we created them as new under the appropriate CTA Types.
Then we used Mass Edit to change the reason codes on all CTAs by looking at the OLD code and moving them the NEW code.
Then we deleted the “global” reasons under All.
You cannot change the type to which a reason is assoiciated after creation. You will have to create them again. Also if there is a single reason that is applicable to multiple CTA types you will have to create them for each CTA Type & tag them to the same reporting category to simplify reporting.
I'm running into the same problem where I'm trying to map my CTA reasons to the correct CTA type, however, I cannot do this easily because all of the CTA reaons are placed under the global "all" area and you cannot edit the existing CTA reaons and move them to another CTA type. I tried creating new CTA reasons to map them to the correct CTA type and that worked, but I still have the old CTA reasons under global "all" and they can't be deleted since they are being used by exisiting CTA's.
What was your fix to this and is there even a fix? I would rather use the Mass Edit tool then have to remove thousands of CTA reasons.