When I create a CTA and add my email assist playbook to it, the checkbox next to
the task is checked and shown as completed even though the task status remains at “Not Started”. The playbook
completion shows 100% complete, but I haven't even sent the email yet. If I did,
then we would see the email stats & bounce rates...
Do we know why this is happening? Glitch?
I created a playbook and added an email assist task https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Admin_Configuration/08_...
Best answer by manu_mittalView original
Would be best to have our support team take a closer look.