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Email Assist Task is always closed out when added to a CTA

  • 5 September 2017
  • 1 reply
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Userlevel 5
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I'm in the middle of testing the new 5.9 release and came across an issue:

When I create a CTA and add my email assist playbook to it, the checkbox next to
the task is checked and shown as completed even though the task status remains at “Not Started”. The playbook
completion shows 100% complete, but I haven't even sent the email yet. If I did,
then we would see the email stats & bounce rates...




Do we know why this is happening? Glitch?

I created a playbook and added an email assist task

as instructed: https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Admin_Configuration/08_...
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Best answer by manu_mittal 6 September 2017, 00:51

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Userlevel 7
That's weird. I'm not seeing this on my end. Do you have 'Not Started ' selected in this dropdown by any chance?

    



Would be best to have our support team take a closer look.

Thanks,
Manu

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