Best answer by gaurav_kotakView original
Does anyone think Co-Pilot needs to go back to testing? It is nearly impossible to successfully send
After 16-18 hours trying to work with surveys and co-pilots it is hard to imagine this functionaity has been tested thoroughly. Not only are the rules driving distribution not effective in surveys, the email templates and power lists are filled with issues. There is no way to personalize outreach follow-ups. On top of that, them moment you attempt to copy of edit an email template, bugs cause the HTML to create color changes in text and fields that make the emails unsendable. Does anyone have to use an outside program to send NPS survey's?
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Can you please elaborate on the kind of issues that you have been facing. Pointing out to the exact screen and giving some steps would help!
My name is Daniel. Denise is not generally associated with men.
I have a current support case and escalation.
Other major issues:
I am extremely sorry about the name part.
I went through the Support ticket and got the context.
Can you please take some time and reply on the ticket, and let us know if you were facing the issues with original template as well.
Also ,for your reference, you may please go through: https://support.gainsight.com/hc/en-us/articles/207057857#Create-a-Follow-Up-Outreachs-Power-List
I agree the limitation to personalization in follow up is frustrating. This is a known limitation we've tried to highlight at https://support.gainsight.com/hc/en-us/articles/207057857#Create-a-Follow-Up-Outreachs-Power-List and have a Q3 initiative to offer this and more general intuitive / dynamic 'follow up' flows. I'd love to run this by you. In the interim, we plan to change the name of this capability so it's not misleading.
I'd also like to go over some of the email template improvements and get more details powerlist issues you are facing.