Question

Default value selection isn't appearing for dependent picklist on CTA config


Userlevel 3

Hi Team,

Observed that Default value selection isn't appearing for dependent picklist on CTA config. 

https://share.getcloudapp.com/WnuY7ynE

Please let me know if there are any questions.

Regards,

Abhishek


4 replies

Userlevel 7
Badge +2

@abhi1289 sorry for the inconvenience. 

I will confirm with the respective product team and get back to you.

Userlevel 6

@abhi1289 Since the pick list is made as dependent, it cannot have a default value since the value will change based on what’s selected in the controlling field. For example, if the controlling field is country and dependent field is city, let’s assume the following:

Default value for controlling field: USA

Default value for dependent field: Hyderabad

This will create a conflict since the controlling field and dependent field relationship are broken. Since the system doesn’t know what value in controlling field is selected, dependent field can never have default value.

Userlevel 7
Badge +2

@abhi1289 did you get a chance to view the comments here.

Userlevel 7
Badge +2

@abhi1289 Since the pick list is made as dependent, it cannot have a default value since the value will change based on what’s selected in the controlling field. For example, if the controlling field is country and dependent field is city, let’s assume the following:

Default value for controlling field: USA

Default value for dependent field: Hyderabad

This will create a conflict since the controlling field and dependent field relationship are broken. Since the system doesn’t know what value in controlling field is selected, dependent field can never have default value.

3

@abhi1289 did you get a chance to view the comments here.

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