Question

CTA Owner Mismatched with Task Owner

  • 2 February 2022
  • 0 replies
  • 23 views

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Hi All - 

So far this has only happened once that I know of, but I want to understand why so I can hopefully prevent it from happening in the future.

Setup is as follows:
Rules Engine triggers CTA, which triggers a playbook and its tasks. In the RE rule, I’ve set the CTA owner to be the company CSM (Company ID>CSM>CSM GSID). In the playbook, I’ve set the owner of all tasks to be Company>CSM.

Problem context is as follows:
Yesterday, a CTA was triggered, kicked off the playbook, and correctly assigned the playbook to the CSM. However, all of the tasks within the playbook were assigned to the Default Owner as designated in the rule.

Anyone have ideas on why this might have happened?

Thank you!
Chae


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