Best answer by dan_ahrens
View originalCTA File attachment size limit
Userlevel 5
+6
A CSM wants to know if there are any limits to the files (size or number) that can be attached to a CTA.
Userlevel 7
+3
Good clarification, Denise.
Files attached to Timeline entries have a 25mb limit (total upload must not exceed 25mb, so either one file that is 25mb in size or multiple files that add up to 25mb total).
Files attached to CTAs using the feature linked above have a 2GB limit per file.
Although I can't imagine what kind of file would be uploaded that would be anywhere near that size! 🙂
Files attached to Timeline entries have a 25mb limit (total upload must not exceed 25mb, so either one file that is 25mb in size or multiple files that add up to 25mb total).
Files attached to CTAs using the feature linked above have a 2GB limit per file.
Although I can't imagine what kind of file would be uploaded that would be anywhere near that size! 🙂
Userlevel 6
+3
Are you attaching in timeline or within the CTA post?
Userlevel 5
+6
Thank you for responding, Dan! Is that per attachment or per CTA?
Userlevel 7
+3
https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Admin_Configuration/01_...
The file size must not exceed 2 GB.
The file size must not exceed 2 GB.
Reply
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.