- Closed - Complete
- Closed - Incomplete
- Closed - Not Applicable
When I set the Status on a Task to either "Closed - Incomplete" or "Closed - Not Applicable" the strikethrough is NOT placed on the Task name in the Cockpit as I would expect so the Task still appears to be open from the Cockpit view.
I opened a support ticket and was told the following:
"Unfortunately only one of these 'Closed' options can be set as the one that actually closes the CTA. This is setup to prevent confusion in reporting and documentation. This can be adjusted in the Cockpit Configuration under the Administration tab."
I am assuming he misspoke and said CTA when he meant Task, but it raises a good point.
We also have three CTA closure options:
- Closed Success
- Closed Risk
- Closed Not Applicable
I would expect Task status to function the same way as CTA status.