Cockpit: Create a Comment field at the Task level
Our CSMs would like to have a Comment field added at the Task level (similar to how it is at the CTA level) as there is often reason to capture notes or link to an external document related to that particular Task, especially if there is a need to explain circumstances around the closure of an individual Task.
Already have an account? Login
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
You would first add a new field to the CS Task Object (either a text or long-text field) and then you can add it through the Cockpit Config tab in GS Admin - see below
Our support documentation isn't terribly clear on this point so let me know if that's enough guidance to get you going or if you'd like me to provide more detail.