Closing CTAs: Why does Gainsight require that all playbook tasks are completed?

Good Morning-

Our SVP of CS has tasked me with determining the completion percentage of all our currently deployed playbooks. The problem with this request:

When CSMs close out a CTA, Gainsight asks "Should we change the status of all open tasks to Closed for you?"

This forced closure of all open tasks eliminates a pathway to determine which tasks are completed which eliminates our ability to:

1. Determine which steps are actually useful

2. Determine if all CSMs are completing all steps for a consistent client experience

3. Identify missed opportunities for training/enablement/enhancements.

Why does Gainsight force close all playbook tasks?

Is there a setting I as the admin can change to allow CTAs and playbooks to be closed without all the tasks being completed so we can do analysis on usage?

Thanks

-Jim