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Chatter to the Relationship 360

  • 29 January 2018
  • 3 replies
  • 57 views
diana_luo
Userlevel 3
Hi, I was looking through documentation on adding chatter to CTAs and found this helpful resource (https://support.gainsight.com/Product_Documentation/Data_Management_and_Integrations/Technology_Part...) but couldn't find anything on enabling chatter for Relationships. All of our customers have relationships associated with them, and we don't use any Customer CTAs. 

Has anyone configured this successfully? Thanks!
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Best answer by sai_kumar 20 September 2018, 08:30

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3 replies

pele
Rank
Userlevel 5
Badge +3
Hi Diana! I recently went through configuring this for our relationship CTAs. 

To do so I navigated to Adminstration > Workflow > Calls to Action. And from this page, I selected the Relationship tab at the top, selected the Relationship Type and then selected "Call to Action" from the picklist for "Make chatter post for CTAs".

Hope this helps!

sai_kumar
Rank
Userlevel 3
Badge +1
Hi everyone, we have updated the Chatter: Integration Overview based on the above post. Please feel free to provide any feedback/suggestions at docs@gainsight.com.

Thanks for posting!
sai_ram
Rank
Userlevel 7
Badge +2
Hi Diana, I really appreciate your ask, Please let us know if you need more help here. 

@Pele, That's really excellent info. Thanks for posting .

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