Can you have multiple CTA's with the same 'reason' and 'type' in an active state on a single account?
We have multiple CTA's that fire for the same 'reason' and 'type. However, they are triggered off of different data. If multiple criteria are met (for example, an account has a "missed due date" and a "case 21+ days" we would like both to show up on the account as separate CTA's. Is that possible?
This topic has been closed for comments
Already have an account? Login
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
If a unique identifier is tokenized in the CTA name, that means it will trigger a CTA every time the criteria is fulfilled regardless of the same contact or account having a CTA with the same type and reason? I am building out a rule where we want a case number to trigger a CTA every time but I am not seeing results as expected.