Currently the CTA API does not allow for bulk updates. Only 1 CTA can be created/updated using CTA API. Since there are chances that 1 record in Salesforce will contain multiple CTA’s in gainsight, it will be good for allowing bulk updates via API. This will also help us to automate many manual tasks that are now possible only using Mass Edit.
Best answer by matthew_lindView original
Thank you Sai.
any idea on this please
I am able to effectively update multiple CTAs by using the Call To Action API and the Gainsight Rules Engine.
My high-level steps:
These steps effectively let you run the Call to Action API as a recurring loop, where the CTA API runs once for each row in your Rule dataset, with each loop containing a unique Call to Action GSID.